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Case Studies

Real projects. Real outcomes.

A snapshot of how UK businesses use NG TELECOM to modernise, secure and automate.

Hotels

Hotel Wi-Fi Upgrade — 80 rooms

Replaced ageing wireless across an 80-room boutique hotel with a high-density Ubiquiti design and captive-portal guest network.

Results
  • 60% reduction in guest Wi-Fi support calls
  • Full coverage across every room and public area
  • Guest, staff and PMS networks properly segmented
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Professional Services

Microsoft 365 Migration — 45 users

Migrated 45 users from an on-prem Exchange and file-server setup to a fully managed Microsoft 365 environment with Intune and Defender.

Results
  • Zero downtime cutover, done over a weekend
  • MFA and Conditional Access rolled out to every user
  • Immutable backup covering Mail, OneDrive, SharePoint & Teams
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Hospitality

AI Email Automation — Multi-site venue

Built an n8n + OpenAI workflow that triages inbound enquiries, drafts responses and books call-backs into the ops calendar.

Results
  • 12 hours saved every week across the enquiries team
  • Average first-response time down from 6 hrs to 8 mins
  • Higher-quality data flowing into the CRM
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