Managed IT Support
Proactive, UK-based IT support for businesses that can't afford downtime.
Overview
What we deliver
A fully managed helpdesk, monitoring and patching service that keeps your users productive and your systems healthy — with predictable monthly pricing.
- 24/7 monitoring and alerting
- Unlimited remote helpdesk
- Patch and update management
- Asset and warranty tracking
- Microsoft 365 admin
- Onsite engineer visits when needed
- Slow response from your current provider
- Recurring issues nobody root-causes
- No visibility over patching or asset health
- Team losing hours to broken tech
Outcomes
What you can expect
Faster ticket resolution
Fewer P1 incidents
Predictable IT spend
Delivered as a managed service
Every service in our plans, explained
Security only works when someone owns it day to day. Below is everything we deliver — from the monthly managed plans to the add-ons, fixed-price assessments and onsite engineering that surround them.
Plan 1
Essential Managed IT
Up to 10 users. The proactive baseline every business should have.
- Up to 10 users
- Remote helpdesk
- Microsoft 365 support
- Patch management
- Device monitoring
- Monthly health report
Plan 2
Professional Secure
Up to 25 users. Essential plus a managed security stack.
- Everything in Essential
- Up to 25 users
- Fortinet Firewall as a Service
- Trend Micro managed security
- Backup monitoring
- Email security
- Quarterly reviews
Plan 3
Enterprise Complete
Up to 50 users. Full support, security, continuity and IT strategy.
- Everything in Professional Secure
- Up to 50 users
- Microsoft Intune management
- Disaster recovery planning
- Priority support
- Network monitoring
- IT strategy reviews
- Dedicated account manager
Add-on services
Bolt these onto any managed plan. Each one closes a specific gap in your attack surface.
Microsoft 365 Management
Day-to-day tenant administration: users, licences, mailboxes, Teams and SharePoint permissions, plus Defender and Secure Score hardening so your cloud isn't left on default settings.
From £9 / user / month
Cloud Backup
Encrypted, immutable backups of servers and endpoints to UK data centres, monitored daily with test restores so you know recovery actually works before you need it.
From £9 / user / month
Microsoft 365 Backup
Microsoft protects the platform, not your data. We back up Exchange, OneDrive, SharePoint and Teams so deleted, ransomed or departed-user data can be restored point-in-time.
From £7 / user / month
Managed Wi-Fi
Designed, segmented and monitored wireless with separate staff and guest networks — closing one of the most commonly exploited entry points into a business network.
From £49 / site / month
Firewall as a Service
A managed next-generation firewall with licensing, updates, policy changes and threat feeds included — inspecting traffic in and out of every site, 24/7.
From £99 / site / month
Trend Micro Security
Managed endpoint detection and response across laptops, desktops and servers, with ransomware rollback and alerts triaged by our team rather than left in a console.
From £8–£12 / device / month
Fixed-price assessments
A defined scope, a fixed price and a written report you can act on — with or without a managed plan.
IT Health Check
A full review of your infrastructure, support and licensing.
- Infrastructure & device audit
- Licensing & cost review
- Backup validation
- Written findings & roadmap
Cyber Security Assessment
Understand where you're exposed, and what to fix first.
- External vulnerability scan
- Firewall & endpoint review
- Email security review
- Prioritised remediation plan
Microsoft 365 Assessment
Secure and right-size your Microsoft tenant.
- Tenant & identity review
- Defender & Intune posture
- Licence optimisation
- Secure Score action plan
Field engineering
Onsite engineers for installs, migrations and hands-on remediation, charged in fixed-price days.
- Half Day (up to 4 hours)£395
- Full Day (up to 8 hours)£690
Project work
Scoped to your environment and quoted properly — never guessed from a headline price.
Onboarding starts from £1,500 and covers planning, installation, documentation, migration and testing.
Related services
Explore more of the stack
Book a Free IT Health Check
A 30-minute review of your IT, security and cloud setup, with clear recommendations. No obligation.