Proactive, UK-based IT support for businesses that can't afford downtime.
Overview
A fully managed helpdesk, monitoring and patching service that keeps your users productive and your systems healthy — with predictable monthly pricing.
Outcomes
Faster ticket resolution
Fewer P1 incidents
Predictable IT spend
At a glance
The managed IT lifecycle we run for you: monitor, patch, support, improve.
In depth
Every ticket lands with a named UK engineer who owns it end to end. We publish response targets by priority, review every P1 with a root-cause write-up, and give you a monthly report showing ticket volume, recurring themes and the fixes we made so the same issue does not come back next quarter.
Our RMM agent watches disk health, backup success, patch level, antivirus state and certificate expiry on every device. Most of what we fix, you never see — the alert fires, an engineer clears it, and your team keeps working.
Passive and active network scanning discovers every device on your network, from servers and workstations to phones, tablets, printers, switches and routers, and builds a live hardware and software inventory. Unmanaged machines are the ones that get breached, so anything discovered without an agent is flagged and protected automatically at scale.
Automated vulnerability assessment across Windows, macOS and Linux, plus automated patching for 300+ common Windows applications. Patch stability scoring flags updates known to cause problems before they reach your estate, and a backup is taken automatically before patching so a bad patch is a five-minute rollback rather than a lost day.
We monitor 20+ system and hardware metrics per device with both threshold and machine-learning anomaly alerts — disk health, memory pressure, service state, backup success, antivirus and firewall status, certificate expiry. Auto-response actions restart services, run scripts and clear common faults the moment an alert fires, so most issues are closed before a ticket exists.
Built-in secure remote desktop, remote command line and technician-to-user chat mean help arrives in seconds without a third-party tool. Software rollouts, new-starter builds and routine administration are scripted and deployed centrally across your whole estate.
Week one we document your estate and take over administrative access. Week two we deploy monitoring, patching and security baselines. Week three we run a gap review with you and agree the twelve-month improvement roadmap.
FAQs
Yes. All support is delivered by UK-based engineers during business hours, with out-of-hours cover available on our higher tiers.
Yes. Devices are managed through Intune and our RMM tooling, so a laptop at home is supported exactly like one in the office.
Absolutely. Co-managed IT is common — we handle monitoring, patching and escalation while your internal resource focuses on the business.
Managed plans are quoted per user and per device to match your environment. Tell us your team size and we'll send a costed proposal.
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