Managed IT Support
Proactive, UK-based IT support for businesses that can't afford downtime.
Overview
What we deliver
A fully managed helpdesk, monitoring and patching service that keeps your users productive and your systems healthy — with predictable monthly pricing.
- 24/7 monitoring and alerting
- Unlimited remote helpdesk
- Patch and update management
- Asset and warranty tracking
- Microsoft 365 admin
- Onsite engineer visits when needed
- Slow response from your current provider
- Recurring issues nobody root-causes
- No visibility over patching or asset health
- Team losing hours to broken tech
Outcomes
What you can expect
Faster ticket resolution
Fewer P1 incidents
Predictable IT spend
Delivered as a managed service
Every service in our plans, explained
Security only works when someone owns it day to day. Below is everything we deliver — from the monthly managed plans to the add-ons, scoped assessments and onsite engineering that surround them.
Plan 1
Essential Managed IT
Up to 10 users. The proactive baseline every business should have.
- Up to 10 users
- Remote helpdesk
- Microsoft 365 support
- Patch management
- Device monitoring
- Monthly health report
Plan 2
Professional Secure
Up to 25 users. Essential plus a managed security stack.
- Everything in Essential
- Up to 25 users
- Fortinet Firewall as a Service
- Trend Micro managed security
- Backup monitoring
- Email security
- Quarterly reviews
Plan 3
Enterprise Complete
Up to 50 users. Full support, security, continuity and IT strategy.
- Everything in Professional Secure
- Up to 50 users
- Microsoft Intune management
- Disaster recovery planning
- Priority support
- Network monitoring
- IT strategy reviews
- Dedicated account manager
Add-on services
Bolt these onto any managed plan. Each one closes a specific gap in your attack surface.
Microsoft 365 Management
Day-to-day tenant administration: users, licences, mailboxes, Teams and SharePoint permissions, plus Defender and Secure Score hardening so your cloud isn't left on default settings.
On request
Cloud Backup
Encrypted, immutable backups of servers and endpoints to UK data centres, monitored daily with test restores so you know recovery actually works before you need it.
On request
Microsoft 365 Backup
Microsoft protects the platform, not your data. We back up Exchange, OneDrive, SharePoint and Teams so deleted, ransomed or departed-user data can be restored point-in-time.
On request
Managed Wi-Fi
Designed, segmented and monitored wireless with separate staff and guest networks — closing one of the most commonly exploited entry points into a business network.
On request
Firewall as a Service
A managed next-generation firewall with licensing, updates, policy changes and threat feeds included — inspecting traffic in and out of every site, 24/7.
On request
Trend Micro Security
Managed endpoint detection and response across laptops, desktops and servers, with ransomware rollback and alerts triaged by our team rather than left in a console.
On request
Assessments
A defined scope and a written report you can act on — with or without a managed plan.
IT Health Check
A full review of your infrastructure, support and licensing.
- Infrastructure & device audit
- Licensing & cost review
- Backup validation
- Written findings & roadmap
Cyber Security Assessment
Understand where you're exposed, and what to fix first.
- External vulnerability scan
- Firewall & endpoint review
- Email security review
- Prioritised remediation plan
Microsoft 365 Assessment
Secure and right-size your Microsoft tenant.
- Tenant & identity review
- Defender & Intune posture
- Licence optimisation
- Secure Score action plan
Field engineering
Onsite engineers for installs, migrations and hands-on remediation, charged in scheduled days.
- Half Day (up to 4 hours)On request
- Full Day (up to 8 hours)On request
Project work
Scoped to your environment and quoted properly — never guessed from a headline figure.
Onboarding is quoted per deployment and covers planning, installation, documentation, migration and testing.
Related services
Explore more of the stack
Book a Free IT Health Check
A 30-minute review of your IT, security and cloud setup, with clear recommendations. No obligation.