Automated security monitoring watches your estate 24/7, with expert review and response during agreed service hours.
Overview
NG TELECOM provides 24/7 automated monitoring and alerting, with expert triage, threat hunting, containment and recovery delivered during agreed service hours and under an agreed response SLA.
Outcomes
Threats detected promptly for documented escalation
Security expertise without hiring
Evidence for insurance and audits
At a glance
How NG TELECOM detects, responds to and recovers from an attack.
In depth
Continuous automated monitoring and alerting improve visibility outside working hours. Expert triage, proactive threat hunting and hands-on containment are delivered during agreed service hours under a documented response SLA.
A weak MDR emails you an alert. Ours contains the threat: isolate the workload, kill the process, remove persistence, block the indicator across the estate, then recover the affected data from backup and confirm the environment is clean before it goes back into service.
Detection content is maintained by a dedicated threat research unit tracking active ransomware groups, malware families and exploited vulnerabilities, so new techniques become new detections without you filing a request.
Monthly reporting covers incidents raised, mean time to detect and respond, threats contained, coverage gaps and the posture improvements we recommend next. It is written to be readable by a director and detailed enough for an audit.
FAQs
Response SLAs and support hours are agreed in the service schedule by severity. Automated monitoring and alerting continue 24/7, but human technical support is not staffed around the clock.
No. MDR sits alongside internal IT or our managed IT service and handles security detection and response specifically.
Agent deployment and tuning typically takes one to two weeks, followed by a baselining period before full SLAs apply.
Yes — containment, recovery from clean backups, root-cause write-up and the remediation plan are all part of the service.
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