A security team watching your estate around the clock, so you don't have to.
Overview
NG TELECOM runs the detection and response for you: 24/7 monitoring, triage of every alert, active threat hunting and hands-on containment and recovery when something real happens — with a named team and an agreed response SLA.
Outcomes
Threats contained out of hours
Security expertise without hiring
Evidence for insurance and audits
At a glance
How NG TELECOM detects, responds to and recovers from an attack.
In depth
Recruiting, training and rotating a round-the-clock security team is out of reach for almost every UK SME. MDR gives you the outcome instead: continuous monitoring, expert triage of every alert, proactive threat hunting and hands-on containment at three in the morning on a Sunday, under an agreed response SLA.
A weak MDR emails you an alert. Ours contains the threat: isolate the workload, kill the process, remove persistence, block the indicator across the estate, then recover the affected data from backup and confirm the environment is clean before it goes back into service.
Detection content is maintained by a dedicated threat research unit tracking active ransomware groups, malware families and exploited vulnerabilities, so new techniques become new detections without you filing a request.
Monthly reporting covers incidents raised, mean time to detect and respond, threats contained, coverage gaps and the posture improvements we recommend next. It is written to be readable by a director and detailed enough for an audit.
FAQs
Response SLAs are agreed in the service schedule by severity, with critical incidents actioned around the clock.
No. MDR sits alongside internal IT or our managed IT service and handles security detection and response specifically.
Agent deployment and tuning typically takes one to two weeks, followed by a baselining period before full SLAs apply.
Yes — containment, recovery from clean backups, root-cause write-up and the remediation plan are all part of the service.
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A 30-minute review of your IT, security and cloud setup, with clear recommendations. No obligation.
